Infrastructure and quality of care: Haiti, Kenya, Malawi, Namibia, Rwanda, Senegal, Tanzania, and Uganda

Abstract Background It is increasingly apparent that access to healthcare without adequate quality of care is insufficient to improve population health outcomes. We assess whether the most commonly measured attribute of health facilities in low- and middle-income countries (LMICs)—the structural inputs to care—predicts the clinical quality of care provided to patients. Methods and findings Service … More Infrastructure and quality of care: Haiti, Kenya, Malawi, Namibia, Rwanda, Senegal, Tanzania, and Uganda

Human Resource Information System implementation readiness in the Ethiopian health sector: a cross-sectional study

Eyilachew Dilu, Measho Gebreslassie and Mihiretu Kebede Email authorView ORCID ID profile. Human Resources for Health201715:85 https://doi.org/10.1186/s12960-017-0259-3 ©  The Author(s). 2017 Received: 9 November 2016 Accepted: 30 November 2017 Published: 20 December 2017 Open Peer Review reports Abstract Background Health workforce information systems in low-income countries tend to be defective with poor relationship to information sources. Human Resource Information System (HRIS) is currently in a pilot implementation phase in the Federal Ministry of Health and Regional … More Human Resource Information System implementation readiness in the Ethiopian health sector: a cross-sectional study

Rampant stealing by officials will collapse SA’s health system — Heywood

The fact that access to healthcare services is a constitutional right does not mean we should think health is automatically protected, writes Mark Heywood in a Spotlight report. He says it is contested by the everyday behaviour of officials who steal from funds intended to realise that right and if we don’t root out corruption in the … More Rampant stealing by officials will collapse SA’s health system — Heywood

World Bank paints a positive picture of health service in South Africa

South Africans are unlikely to face crippling healthcare bills and have fairly good access to services, suggesting the country is well on the path to providing universal health coverage, according to a report by the World Bank and the World Health Organisation. The Tracking Universal Health Coverage report defines universal coverage as meaning that all … More World Bank paints a positive picture of health service in South Africa

New UHC Report: Half the World Still Lacks Access to Health

The WHO and World Bank just released the 2017 Global Monitoring Report on UHC, with new data on service coverage and health financing for 132 countries – a major update to the 37-country report from 2015. http://www.worldbank.org/en/topic/universalhealthcoverage/publication/tracking-universal-health-coverage-2017-global-monitoring-report Here are the headlines: Half the world’s people – more than 3.5 billion – don’t receive all the … More New UHC Report: Half the World Still Lacks Access to Health

International Organisations on Social Media 2017

It is fair to say that without social media, the work of international organisations would probably go largely unnoticed. All 97 multi-lateral international organisations and NGOs in this study are actively present on the three main social networking sites: Twitter, Facebook and Instagram. Twitter is by far the most popular social media channel for these international … More International Organisations on Social Media 2017

CUSTOMER SERVICE: LISTENING, PERSONALIZING, AND DELIVERING THE ULTIMATE EXPERIENCE

It’s a great time to be a consumer. We can reach brands practically whenever and wherever we are. We can ask for help with just a 140-character tweet. We can share our thoughts on our latest purchase by posting a photo to our Instagram account. But that also means that it’s harder than ever to … More CUSTOMER SERVICE: LISTENING, PERSONALIZING, AND DELIVERING THE ULTIMATE EXPERIENCE